Order Cancellation

Please refer to the terms and conditions policy for each individualized product or service. Generally, cancellation request must be received before products are shipped, manufactured, or processed.

Due to the time-sensitive nature of some of our products and services, cancellation request must take into consideration the expense incurred by the company to fulfill the original order. If such requests are made after the service is rendered, or product is manufactured, the product or service will be billed and shipped accordingly!

How to cancel your order

You may cancel your order by calling us at 1(323)349-0860, as soon as possible. Requests to cancel must be made on the same day the order is placed, until the closing time (6:00p.m. PST) of the same day.

Order Cancellation Confirmation

Please make sure to receive a confirmation to cancel your order from us when you call to cancel. The Customer Service Rep. should give you an order cancellation number confirming your request was processed!

Live-Seminars Education Cancellations / Transfers / Refunds

Cancellations: A 48 hours written notice to cancel, preferably in a certified mail, is required in order for the requesting applicant to receive a refund of the original registration fee. Otherwise, fee received is not refunded. American Notary Group has the right to change this cancellation policy without any prior notice.

Transfers: Requests for registration transfer must be received in our office 48 hours prior to the commencement of the notary class. Otherwise, a transfer fee of 75% of the original fee applies to the new registration. American Notary Group has the right to change this transfer policy without any prior notice.

Refunds: As required by state regulations refunds apply in the following situations:

• 1) The course is delayed to start for more than 15 minutes of the scheduled time frame. The Student-applicant can request a refund when he or she immediately inform the course provider of his/her intention not to stay for the class and depart the class room before it starts.

• 2) If the course provider (Instructor) does not show up on the scheduled time for the class.

• 3) The education provider is not authorized to provide notary education and does not hold a State Certificate of Approval for the notary education provided.

• Online Course Study Education Cancellations / Transfers / Refunds

Cancellations / Refunds: Cancellations for the online course should be submitted before receiving the course registration information and/or course access code, normally sent in the same day ordered. To cancel your enrollment in the notary online course, call us at 1-323-349-0860, for a 100% refund authorization code. Otherwise, course fee received is not refunded. Also, see our order cancellation policy. American Notary Group has the right to change this cancellation policy without any prior notice.

Transfers: Written requests for registration transfer from either the Online or Home-study course to the Live-Interactive course/seminar require a 48 hours notice prior to the commencement of the State-Approved Live-Interactive Notary Course.

• If the course transfer request is made before the State-Approved Notary Online Course is accessed, the fee of the transfer will be adjusted to reflect the additional fee collected to match the current fee of live-interactive course.

• If the course transfer request is made after the Notary Online Course is accessed, an additional transfer fee of 90% of the Notary Live-Interactive Course original fee applies to the new registration. American Notary Group has the right to change this transfer policy without any prior notice.